Now that more vaccines are being distributed, travel is starting to pick up and travelers feel more comfortable flying again. WalletHub conducted a survey to help people pick the best airline for them.
To conduct this study, WalletHub compared the nine largest U.S. airlines and two regional carriers across 17 important metrics. It compared the range from cancellation and delay rates to baggage mishaps and in-flight comfort. WalletHub also looked at the costs in relation to in-flight amenities for fairness.
For the Best Overall Airline, Alaska Airlines earned the title with the highest overall WalletHub score of 56.54 for the third year in a row. The second-best overall airline is Delta Air Lines with a score of 55.98.
Southwest takes Most Reliable Airline. Southwest has the lowest overall rate of cancellations, mishandled luggage, delays, denied boarding and more. United Airlines comes close behind in second.
Alaska Airlines also is Safest Airline, with a low number of incidents and accidents per 100,000 flight operations, fewer than 15 people injured and no fatalities 2014–2019.
If you are looking to bring your pet along with you on your next trip, Most Pet-Friendly Airlines are Alaska Airlines, SkyWest Airlines and Envoy Air — all tied for first.
As for Most Comfortable Airline, JetBlue leads the pack in terms of in-flight experience. JetBlue offers free amenities such as WiFi, complimentary snacks and beverages, extra legroom and more.
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