Etihad Airways has launched an exclusive Twitter account to engage with Gold and Platinum members of its frequent flyer program, Etihad Guest.
The Twitter channel provides a dedicated online touch-point for Etihad Guest Gold and Platinum members to access a range of benefits including privileged content, tailored news and offers, and prioritized around-the-clock service in English and Arabic, including a five-minute response time and retrospective mileage claims.
“We are excited to be the first airline in the world to launch a Twitter account dedicated for its top-tier frequent flyers. “The new channel aims to enhance the experience of our most valued guests by offering them a personalized service and delivering a range of unique benefits,” Elizabeth Selby, head of social media, Etihad Airways. “It also allows Etihad Airways to create highly-focused campaigns and build stronger relationships with its premium audience through meaningful conversations.”
Gold and Platinum members may sign up via email with a copy of their Etihad Guest Card, date of birth, postal code and Twitter user name.
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