FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

PDX Satisfaction

by alex.young

Feb 21, 2010

I just learned that my original hometown airport — Portland International (PDX) — came in second in J.D. Powers and Associates’ 2010 North American Airport Satisfaction Study in the medium-sized airport category (10-30 million annual passengers). The study measured overall passenger satisfaction with six general factors: accessibility, baggage claim, check-in/bag check process, terminal facilities, security check and food & retail services. PDX came in just behind Kansas City International (MCI), with 733 points out of 1,000 compared to MCI’s 742. Aside from justifying my admittedly biased pride in my city’s airport, the study affirmed that other flyers appreciate most what I also enjoy about the facility: its food and retail offerings.

Oh, I also like the fact that Portland’s light-rail system, MAX, provides quick, convenient mass transit links to downtown and beyond; and the parking garage’s setup makes it easy to spot the open parking slots. Also, the overall design of the complex is both pleasing to the eye and functional; the arching glass canopy between the parking structure and terminal lets light stream in to the lush vegetation draping over the sides of the building while keeping visitors dry on those too-often rainy days. And I really appreciate the free Wi-Fi available throughout the site. But I admit that what I really look forward to when a trip to PDX is in the plans is the opportunity to visit some of my favorite shops and restaurants — anywhere, not just my favorite airport shops and restaurants.

Checking out the list of the airport eateries, it is clear that the managers have made a conscious effort to load the place up with popular, long-time local favorites rather than a slew of tired chain representatives. Rose’s Restaurant and Bakery has been a Portland institution for decades, offering up both New York-style deli foods and the most amazing, enormous desserts. The Beaverton Bakery since 1925 has also been serving up great baked goods, and their airport outlet also sells soups, salads and sandwiches. Samplings of local liquid libations can be had at Rogue Ales Public House and the Laurelwood Brewing Co.; the biggest problem for me is deciding which one of these many fabulous options I will enjoy during my limited time traveling through the airport.

While most of the restaurants and pubs are located beyond the security checkpoints, a number of the retail stores are not, so if I’m picking someone up or dropping someone off, I like to leave time to stop in for at least a quick browse if not some serious shopping. Again, some fine local institutions are represented here, most with well-deserved national and international reputations. The parents of both Columbia Sportswear and the Nike Store are Portland-area based with products sold world-wide. If you’re looking for gifts that speak of where you’ve been, the Made in Oregon shop has everything from the upiquitous t-shirts and caps to fine wines, gourmet foods, chocolates, jewelry and smoked salmon. I love meandering through the Oregon Pendleton Shop, letting my eyes rove over the fantastic variety of beautiful woolen blankets while my fingers trail across the soft wool plaid shirts and lovely shawls. The famous trade blankets first came off the looms in Pendleton in Eastern Oregon in 1909, and one of my most prized wedding gifts is a blanket from this venerable company.

My two favorite shops, however, I save for last (or, when time is short, they are my only stops). Powell’s Books is Portland’s legendary new and used bookstore, with the original store taking up an entire block downtown. The airport branch, necessarily smaller and lacking some of the aged charm of the original, nevertheless offers a generous assortment of gift items and new and used books — not just the ordinary NYT bestsellers but an eclectic and fascinating cross-section accompanied by interesting notes and comments from store employees (who are a very well-read bunch!).

The Real Mother Goose started up in 1971 and is a feast for the eyes. It is both gallery and retail shop, with the most stunning array of handcrafted jewely, art glass, ceramics, textiles, woods and exotic items I’ve ever seen in one place. My sister gave me a silver and turquoise bracelet from Mother Goose when I was 16, and I’ve been in love with the place ever since. You can spend a lot of money here or not very much, but you’re guaranteed to come away with something beautiful and unique.

I hope all your travels are swift and easy. But if you find yourself with extra time to kill at Portland’s airport, don’t despair. I think you’ll find you’ve got some very agreeable options for whiling away that time, and you might actually be glad for the opportunity.

— Patty Vanikiotis, proofreader

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