Last week I flew to Los Angeles on an early-morning flight and grabbed a quick breakfast beforehand (it was about 6:30 a.m.). As I was enjoying my overcooked scrambled eggs, my name was called by a Delta agent. This can not be good, I thought. I was nearly done with my breakfast, so I put my things away and rushed to the counter. I was told that Delta had canceled a previous flight (Before 7 a.m.? Weird.) and they were asking passengers to fly another route. My golf bags were already on this flight, and frankly, the last thing I wanted to do early in the morning was change my flight around. “I’m a first-class passenger, and I have a confirmed seat,” I said in confusion. The agent said yes, I had the seat still on my original itinerary, but “We are looking for volunteers to change.” I was trying to figure out the logic of why I had been asked to move. The last thing a business traveler wants to do is change his plans, and a first-class passenger should not be approached with this type of request. On the return flight, we had a very animated flight attendant who referred to the plane as “my aircraft,” and did his best to slow down the boarding process with the unnecessary task of moving everyone’s bags in first class to the back of the cabin. Not only did this slow the boarding process considerably, but it meant first-class passengers’ bags were not above their seats. This created a circus of movement during the flight as passengers tracked down their iPads, medications and reading material. During the meal service, they announced passengers’ frequent-flyer statuses. For example, those with Platinum or Diamond status were to have their choice of entrées first. Incredible, I thought. The meal offering was chicken salad or a gross beef sandwich. My seatmate was a Diamond status, so he had first choice. I guess I feel if you are in first class, no matter what your “status” is, you should be treated equally. Also, if you are in first class, the most important advantage is your luggage space. The silly exercise of moving passengers’ luggage around was counterproductive. — Fran Gallagher, publisher and CEO
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