I recently had the opportunity to learn more about Butler Hospitality during a conversation with founder Tim Gjonbalic. In 2016 Gjonbalic decided, after finding hotel room service lacking and a discouraging burden to guests, to take over the process. Butler Hospitality reinvented the age-old hotel amenity of room service by using cloud kitchens to bring better-quality, more affordable meals to New York City-area hotels.
Butler Hospitality menus are found in hotel rooms as the room service menu; guests can call, text or go online to place an order, delivered to their hotel room door in under 30 minutes. The charges appear directly on the guest’s hotel folio, but they’ve stripped the process of added fees, room service minimums and forced gratuities (there is an option to add a gratuity if you wish). And unlike GrubHub or Seamless, Butler Hospitality’s contracts with the hotels allow delivery directly to a guestroom door.
There’s an executive chef on staff. More than 30 items are offered on the menus, and they change with the seasons. Any hotel using Butler Hospitality in New York City will offer the same quality, menu and ease regardless of its star rating.
Plus, there’s nothing worse than an empty room service tray in your room or the hallway, not to mention the hassle of calling to have it removed. Butler eliminates all of that — all food is packaged in disposable packaging for easy clean-up and added privacy.
Removing room service from within its walls also allows hotels to focus their attentions on enhancing other aspects of the guest’s stay.
Butler Hospitality also connects with the guest beyond the one room service order. You’ll be welcomed with a pre-arrival email, and they learn about guest preferences to tailor the experience to them. Do you like to have a Coke with your dinner, but you forgot to add it? Butler might suggest that beverage option before check-out or connect through other touch points to enhance your experience.
While currently only available in New York City, Butler Hospitality is expanding both within the Big Apple and looking to other cities in 2020.
— Kim Krol, editor in chief
Read This Next
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Nov 21, 2024Hotel Saint Augustine to Open in Houston’s Museum District Neighborhood
Hotel Saint Augustine, expected to open in Houston this December, is a design-savvy boutique hotel from Austin-based hospitality group Bunkhouse.
Sponsored Content
Discover the Pristine Beauty of the Sporades Islands
Nestled in the northwest Aegean Sea, the Sporades Islands are a hidden gem of Greece, offering breathtaking natural beauty and unique experiences for every traveler. Comprised of four main islands — Skiathos, Skopelos, Alonissos and Skyros — this island cluster is renowned for its lush pine forests, crystal-clear waters and idyllic beaches.
November 2024
Nov 21, 2024Immerse in an Invigorating Thermal Journey at Scandinave Spa Whistler
The glittering green pines and burst of jasmine lake beyond almost made me forget about the aches in my legs that slowly developed after the promised hour-long hike ran into the third hour. And, oh, there were my hips, showing up to remind me I was no longer in my 20s. I didn’t mind, though, because the vision that surrounded me during our guided walk through Garibaldi Park to Cheakamus Lake in Whistler, British Columbia, with Mountain Skills Academy and Adventures proved worthy of a thousand postcards.
Daily
Nov 21, 20245 Can’t-Miss Black Friday, Cyber Monday Hotel Deals
Plan to shop on Black Friday and Cyber Monday? Add these deals from hotels around the country to your shopping list.
Sponsored Content
Sailing the Ionian Sea: Explore Greece’s Nautical Gems
Sailing the Ionian Sea is an enchanting way to experience Greece's breathtaking islands and pristine waters. Known for its favorable winds, calm seas and stunning landscapes, the Ionian Sea offers a paradise for both experienced sailors and those looking to explore for the first time. From lively beaches to secluded bays, these waters have something for every traveler seeking adventure and relaxation.
Daily
Nov 21, 2024Belmond Unveils First Luxury Sleeper Train in England and Wales
The first luxury sleeper train officially debuts in England and Wales next July thanks to the new Britannic Explorer, A Belmond Train. This pioneering train seamlessly blends timeless rail heritage with contemporary British cuisine, culture and style. Guests will enjoy fine-dining experiences designed by Chef Simon Rogan and an on-board wellness suite offering therapies to relax and revive.
Château des Fleurs Review
eFlyer Reviews
Nov 20, 2024Save Up to 50 Percent Off HX Expeditions
eFlyer Deals
Nov 20, 2024eFlyer Deals
Nov 20, 2024Xanterra Launches Thankful for Travel Sale
Xanterra Travel Collection’s Thankful for Travel Sale is finally here! This travel company’s sale, through Dec. 2, offers the biggest savings on national park stays, yacht-style cruises, historic train rides, legendary resorts, and walking and biking tours.
Sponsored Content
Royal Air Maroc Relaunches Direct Casablanca–Beijing Route, Debuts Toronto Flight
As part of its international network expansion, Royal Air Maroc will reinstate the direct Casablanca–Beijing route initially launched in January 2020 and suspended just a few weeks later due to the health crisis.
eFlyer News
Nov 20, 2024Orient Express Reveals World’s Largest Sailing Yacht
Orient Express just unveiled the design of its first yacht and the world’s largest sailing yacht, Orient Express Corinthian. Set to hit the waves in summer 2026, this yacht will sail across the Mediterranean, Adriatic and Caribbean.
ShareThis